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With our network call recording software every customer interaction with your organisation is transparently and painlessly recorded and stored in our Cloud for as long as you need it.
As a utility service you can switch on Network Recording in an instant: No capex, no long lead time, no complex installation or hardware required. Immediately benefit from the content of the calls and PC screen content being recorded and stored without having to worry about the process of media capture, compression and secure storage.
Our call recording software plugs into all major CRM systems, including Microsoft Dynamics CRM and Salesforce.com out of the box, enabling you to manage recordings from a customer perspective from within the customer record without any complex system integration project to get systems talking.
Internet Banking level security, dual resilient recording of each interaction or call from our geo-resilient data centres, ensuring that you have financial and credit card PCI Compliance covered, with every call encrypted using your own digital certificates so not even we can play your calls back.
Unlock the power of the content of the information in your customer interactions using our Network Recording web UI that allows each user to easily find and play back their own customer communications and calls. An advanced security tree allows other authorised users to replay traffic they are authorised to see.
Using our suite of coaching and scoring tools, you can score customer interactions for compliance, quality and staff training. Tied to staff motivation and incentive programmes, Optimise call recording software will help you reduce staff churn, increase first call closure and drive customer satisfaction.
Our powerful cloud solution quickly integrates to your existing on site phone system or call centre, with pre-integrations out of the box for Avaya, Cisco and Mitel call recordings so you can be up and running in a few days and benefit from tight integration that delivers agent level indexing, call transfer tracking and more. It goes without saying that out of the box we offer a tight integration with our own cloud Contact Centre and PBX platforms too.
Our real-time dashboards help you find the needle in the haystack, presenting customer contacts you need to listen to that meet rules you specify, supported by league tables that rank team member performance.
Europa operates a large contact centre providing Insurance services. Our business is growing rapidly and we’ve migrated to Magnetic North’s cloud recording platforms that integrate to our existing contact centre over SIP trunks to cut costs and increase our scalability and speed to market. All of our calls - millions of minutes per month over 600 lines - now flow seamlessly through their data centres, providing PCI compliant recording that helps us meet our regulatory obligations.
The solution was delivered to planned project timescales without any major delays or issues. Rollout was completed in a very efficient manner, the solution is seen as a real benefit to the businesses, rather than just another system that is required for legislative reasons that is never used.