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Cloud Recording Software

Call Recording Software

Call Recording Software

Understand your customers

With our network call recording software every customer interaction with your organisation is transparently and painlessly recorded and stored in our Cloud for as long as you need it.

Call Recording Software
Call Recording Software

A business, not technology project

As a utility service you can switch on Network Recording in an instant. With our cloud call recording there's no capex, no long lead time, no complex installation or hardware required. Immediately benefit from the content of the calls and PC screen content being recorded and stored without having to worry about the process of media capture, compression and secure storage.

Call Recording Software

CRM connection – Done. Simple.

Our call recording solutions plug into all major CRM systems, including Microsoft Dynamics CRM and Salesforce.com out of the box, enabling you to manage recordings from a customer perspective from within the customer record without any complex system integration project to get systems talking.

Call Recording Software
Call Recording Software

Protect your business one call at a time

Internet Banking level security, dual resilient recording of each interaction or call from our geo-resilient data centres, ensuring that you have financial and credit card PCI Compliance covered, with every call encrypted using your own digital certificates so not even we can play your calls back.

Call Recording Software

Customer contacts easily securely accessible

Unlock the power of the content of the information in your customer interactions using our Network Recording web UI that allows each user to easily find and play back their own customer communications and calls. Our cloud call recording has an advanced security tree allowing other authorised users to replay traffic they are authorised to see.

Cloud Call Recording

Motivate and coach your team

Using our suite of coaching and scoring tools, you can score customer interactions for compliance, quality and staff training. Tied to staff motivation and incentive programmes, Optimise call recording software will help you reduce staff churn, increase first call closure and drive customer satisfaction.

Cloud Call Recording

Plug and play connectivity to your existing Call Centres

Our powerful cloud solution quickly integrates to your existing on site phone system or call centre, with pre-integrations out of the box for Avaya, Cisco and Mitel call recordings so you can be up and running in a few days and benefit from tight integration that delivers agent level indexing, call transfer tracking and more. It goes without saying that out of the box we offer a tight integration with our own cloud Contact Centre and PBX platforms too.

Cloud Call Recording

Realtime management

Our real-time dashboards help you find the needle in the haystack, presenting customer contacts you need to listen to that meet rules you specify, supported by league tables that rank team member performance.

Cloud Call Recording

Customer friendly credit card PCI Security compliance that doesn’t cost the earth

We’ll take your business out of scope for PCI compliance, saving money on expensive annual audits without the need for customer unfriendly IVR systems or difficult to implement and manage ‘start/stop’ recording that puts you at odds with other relevant legislation. Our Optimise call recording software comes with an advanced PCI compliance module that you can simply bolt-on if required.

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Cloud Call Recording

A marriage made in data – our open system plugs straight into your business systems

Using our free open web API’s, you can unlock the power of the data held in your customer interactions to drive the payment of staff commissions, update CRM records, improve processes and drive faster resolution of complaints.

► Find out how here

I'm ready

I'm ready to find out how much we can save by moving to Cloud Recording

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View Our Pricing Plans

View Our Pricing Plans

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Whitepaper

Whitepaper

The Truth About Call Recording

Read the Guide
We've worked with:
Lloyds TSB Logo
BT Logo
HP Logo
Vodafone
Johnson & Johnson Logo
Sirius Satallite Radio Logo
Stream Logo
Chubb
Here's what they said:
Magnetic North Testimonial Quote

​The solution was delivered to planned project timescales without any major delays or issues. Rollout was completed in a very efficient manner, the solution is seen as a real benefit to the businesses, rather than just another system that is required for legislative reasons that is never used.

Magnetic North Testimonial Quote

Lawrence Wortman

Technology Infrastructure, Manager, Lloyds TSB

Magnetic North Testimonial Quote

Europa operates a large contact centre providing Insurance services. Our business is growing rapidly and we’ve migrated to Magnetic North’s cloud recording platforms that integrate to our existing contact centre over SIP trunks to cut costs and increase our scalability and speed to market. All of our calls - millions of minutes per month over 600 lines - now flow seamlessly through their data centres, providing PCI compliant recording that helps us meet our regulatory obligations.

Magnetic North Testimonial Quote

Andy Cole

Head of Operations, Europa Group Ltd

Magnetic North Testimonial Quote

​The solution was delivered to planned project timescales without any major delays or issues. Rollout was completed in a very efficient manner, the solution is seen as a real benefit to the businesses, rather than just another system that is required for legislative reasons that is never used.

Lawrence Wortman

Technology Infrastructure, Manager, Lloyds TSB

Magnetic North Testimonial Quote
Magnetic North Testimonial Quote

Europa operates a large contact centre providing Insurance services. Our business is growing rapidly and we’ve migrated to Magnetic North’s cloud recording platforms that integrate to our existing contact centre over SIP trunks to cut costs and increase our scalability and speed to market. All of our calls - millions of minutes per month over 600 lines - now flow seamlessly through their data centres, providing PCI compliant recording that helps us meet our regulatory obligations.

Andy Cole

Head of Operations, Europa Group Ltd

Magnetic North Testimonial Quote