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We’ve relied upon Magnetic North for more than 7 years to operate our contact centre from the cloud. With their platforms, we’ve more than doubled the size of our business and rely on them to provide service for a range of leading brands every day. With Magnetic North, we successfully handle millions of calls each year.
Our customers would not be able to tap into a workforce with this kind of scale and flexibility any other way. The shared dynamic scripting system makes change management much simpler. Previously when managing so many contact centres and homeworkers, making a simple tweak to a script could take days or weeks. Now we can be constantly monitoring effectiveness and make tweaks on the fly that roll out to everyone immediately.