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Imagine the power of fully blended agents proactively reaching out to your customers whilst managing and exceeding inbound service levels. Imagine those agents distributed around the office, the country or the world, yet working together with a common purpose. Don’t dream about it any longer - it could be your reality in as little as 7-10 working days.
Being forewarned is forearmed - With our powerful reporting and real-time dashboards, we’ll alert you (wherever you are) to emerging situations before they affect customer satisfaction or team productivity, keeping your contact centre at maximum efficiency. Drill down to individual performance or zoom out to department or company level.
Rather than the legacy “pay and pray” approach to buying contact centre locked to a specific location, choosing Magnetic North you commit to your normal number of concurrently logged in team members (regardless of location) and can flex up on demand to up to twice as many people without any prior notice. With our cloud call centre you say goodbye to expensive upgrades, maintenance contracts and instead work with us to innovate new ideas and features through our product improvement process and quarterly release cycle.
The Smartphone iPad customer generation expect service on their terms. With Magnetic North we make sense of the plethora of different media in today’s connected world, bringing them all together in one place, so nothing falls through the cracks and every customer gets a joined up response, regardless of whether they post, tweet, chat, email, fax or even just call!
Bring together the market leading CRM and our Cloud Contact Centre with a free pre-integrated plug-in that can be up and running in a couple of hours, ensuring every transaction is logged in the CRM and recordings of every prior contact are just a click away in the customer record itself.
As a registered carrier in multiple countries, Magnetic North’s cloud contact centre software is more resilient and more reliable than others. Not only that, we’re smarter too – with unique and patent pending features like Mobile Screening, Local Number presentation and Mobile Number presentation, we help you increase contact rates, build better and more personal relationships and drive revenues.
Our customers know compliance is vital to business, but it’s something they don’t have to worry about, as we take on the heavy lifting to ensure that the ever increasing burden of corporate regulation and red tape is met and exceeded, allowing them to focus on the core of the matter, the customer experience. Whatever legislation affects your operation, be it Data Protection, Credit Card (PCI Compliance), Financial Services (FCA/FSA), Sabarnes Oxley/SEC, OFT, DNC, DMA, FCC or OFCOM, we’ve got it covered.
With more than 130,000 agent seats shipped, we are supported by a huge base of users who provide us with more than 300 product improvement suggestions each quarter. Their ideas (and soon yours we hope), are what help make our products more relevant and drive up your profitability. Our first customer is still a customer because, however much business may change, we continue working together to ensure our platforms deliver ever more competitive advantage to our users.
Our customers would not be able to tap into a workforce with this kind of scale and flexibility any other way. The shared dynamic scripting system makes change management much simpler. Previously when managing so many contact centres and homeworkers, making a simple tweak to a script could take days or weeks. Now we can be constantly monitoring effectiveness and make tweaks on the fly that roll out to everyone immediately.
We’ve relied upon Magnetic North for more than 7 years to operate our contact centre from the cloud. With their platforms, we’ve more than doubled the size of our business and rely on them to provide service for a range of leading brands every day. With Magnetic North, we successfully handle millions of calls each year.