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Cloud Contact Centre Software

Cloud Contact Centre Software

Cloud Contact Centre Software

Contact centre reimagined

Imagine the power of fully blended agents proactively reaching out to your customers whilst managing and exceeding inbound service levels. Imagine those agents distributed around the office, the country or the world, yet working together with a common purpose. Don’t dream about it any longer - it could be your reality in as little as 7-10 working days.

Cloud Contact Centre Software
Cloud Contact Centre Software Benefits

Web apps that put you in control

Being forewarned is forearmed - With our powerful reporting and real-time dashboards, we’ll alert you (wherever you are) to emerging situations before they affect customer satisfaction or team productivity, keeping your contact centre at maximum efficiency. Drill down to individual performance or zoom out to department or company level.

Contact Centre Software In The Cloud

Cloud powered = big savings & flexibility

Rather than the legacy “pay and pray” approach to buying contact centre locked to a specific location, choosing Magnetic North you commit to your normal number of concurrently logged in team members (regardless of location) and can flex up on demand to up to twice as many people without any prior notice. With our cloud call centre you say goodbye to expensive upgrades, maintenance contracts and instead work with us to innovate new ideas and features through our product improvement process and quarterly release cycle.

Contact Centre Software In The Cloud
Multichannel Cloud Contact Centre Software

Making multimedia make sense

The Smartphone iPad customer generation expect service on their terms. With Magnetic North we make sense of the plethora of different media in today’s connected world, bringing them all together in one place, so nothing falls through the cracks and every customer gets a joined up response, regardless of whether they post, tweet, chat, email, fax or even just call!

Salesforce Contact Centre Integration

Salesforce integrated

Bring together the market leading CRM and our Cloud Contact Centre with a free pre-integrated plug-in that can be up and running in a couple of hours, ensuring every transaction is logged in the CRM and recordings of every prior contact are just a click away in the customer record itself.

Cloud Call Centre Software

Exclusive cloud capabilities – LNP, MNP and Mobile screening

As a registered carrier in multiple countries, Magnetic North’s cloud contact centre software is more resilient and more reliable than others. Not only that, we’re smarter too – with unique and patent pending features like Mobile Screening, Local Number presentation and Mobile Number presentation, we help you increase contact rates, build better and more personal relationships and drive revenues.

Cloud Contact Centre Software Compliance

Compliance without the headaches

Our customers know compliance is vital to business, but it’s something they don’t have to worry about, as we take on the heavy lifting to ensure that the ever increasing burden of corporate regulation and red tape is met and exceeded, allowing them to focus on the core of the matter, the customer experience. Whatever legislation affects your operation, be it Data Protection, Credit Card (PCI Compliance), Financial Services (FCA/FSA), Sabarnes Oxley/SEC, OFT, DNC, DMA, FCC or OFCOM, we’ve got it covered.

Cloud Based Contact Centre Software

Driven by you

With more than 130,000 agent seats shipped, we are supported by a huge base of users who provide us with more than 300 product improvement suggestions each quarter. Their ideas (and soon yours we hope), are what help make our products more relevant and drive up your profitability. Our first customer is still a customer because, however much business may change, we continue working together to ensure our platforms deliver ever more competitive advantage to our users.

Cloud Call Centre Software

Your apps, our scripts, a match made in the cloud…

Our drag and drop scripting tool can support your call flows, providing knowledge base, objection handling, back office system integration and call handling guides to your team members, as well as taking secure compliant payments. Enhance your existing applications or front end multiple back office systems through our single agent interface to speed customer enquiry resolution and order capture.

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Cloud Call Centre Software
Fully Featured Cloud Contact Centre Software

Fully featured out of the box…

With more than 400 features, our Maximise Cloud Contact Centre has the flexibility to deliver diverse call flows for customer acquisition, service, retention and collections, with the workflow management tools and forecasting capabilities to deliver great service at lower cost point. Our friendly management web application allows customers to quickly create new contact workflows and setup new services in minutes.

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I'm ready

I’m ready to find out how Cloud Contact Centre will improve our customer experience

Contact Me

View Our Pricing Plans

View Our Pricing Plans

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Blog Article

Ten reasons the cloud could work for your contact centre

Read Article
We've worked with:
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Here's what they said:
Magnetic North Testimonial Quote Mark

We’ve relied upon Magnetic North for more than 7 years to operate our contact centre from the cloud. With their platforms, we’ve more than doubled the size of our business and rely on them to provide service for a range of leading brands every day. With Magnetic North, we successfully handle millions of calls each year.

Magnetic North Testimonial Quote Mark

Peter Copperwheat

Managing Director CARS (Collections Contact Centre)

Magnetic North Testimonial Quote Mark

Our customers would not be able to tap into a workforce with this kind of scale and flexibility any other way. The shared dynamic scripting system makes change management much simpler. Previously when managing so many contact centres and homeworkers, making a simple tweak to a script could take days or weeks. Now we can be constantly monitoring effectiveness and make tweaks on the fly that roll out to everyone immediately.

Magnetic North Testimonial Quote Mark

Ghen Sugimoto

Chief Marketing Officer, Expert Planet

Magnetic North Testimonial Quote

Our customers would not be able to tap into a workforce with this kind of scale and flexibility any other way. The shared dynamic scripting system makes change management much simpler. Previously when managing so many contact centres and homeworkers, making a simple tweak to a script could take days or weeks. Now we can be constantly monitoring effectiveness and make tweaks on the fly that roll out to everyone immediately.

Ghen Sugimoto

Chief Marketing Officer, Expert Planet

Magnetic North Testimonial Quote
Magnetic North Testimonial Quote

We’ve relied upon Magnetic North for more than 7 years to operate our contact centre from the cloud. With their platforms, we’ve more than doubled the size of our business and rely on them to provide service for a range of leading brands every day. With Magnetic North, we successfully handle millions of calls each year.

Peter Copperwheat

Managing Director CARS (Collections Contact Centre)

Magnetic North Testimonial Quote