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Our cloud-based platform provides a high-availability, secure enterprise-class solution at a fraction of the cost of traditional on premise systems, with better uptime and resilience.
Transparent Pricing Our pricing model means that customers only pay for the maximum number of concurrent users, so they can scale up and down as required by the business, producing big savings on licensing costs
Cost savings - reducing expensive line rentals, hardware and software maintenance costs and upgrades to become relics of the past.
Disaster Recovery built in - we operate from multiple resilient data centres so in the event of a problem, our service will continue to operate and your people can login from wherever they find themselves, be it a regional office, a hotel room or their home, so your customers are never left hanging.
Continuous Product Upgrades, included at no extra cost in our monthly rentals, with innovative functionality that solves real business problems. Every customer has the opportunity to contribute to our product roadmap.
Industry Beating Functionality, including patent pending innovations that can drive up staff productivity by more than 40% compared to other solutions.
Our connected status as a telecoms carrier means we can guarantee secure, scalable, high-availability solutions using multiple paths and connections.
We have dramatically reduced time and risk to deployment and integration costs, both for organisations setting up a call centre from scratch, but also those looking to regenerate technology that is becoming end of life.
We offer a penalty free future-proofed migration path to all our customers, whatever stage of evolution to the cloud they find themselves in.
We are 100% focused on helping our customers improve the return they get from their investment in our platform and their business performance:
We’re the only company to provide each and every customer with a dedicated named Success Manager who has the professional experience and expertise to ensure they get the most from their usage of our systems, not just during deployment but on an ongoing basis throughout the life of the contract, and at no extra cost.
Compliance with industry regulations, including PCI, FCA, OFT, FCC and OFCOM, so our customers can focus on creating more profitable customer interactions.
Our intuitive software interface is easy to use and quick to adopt, so your people can rapidly take advantage of a raft of capabilities designed to empower managers to drive increased performance.
We only use industry standard technology and deliver all our APIs and documentation free of charge so you can get the most out of your investment in Magnetic North.
As a true virtual solution, your people sitting thousands of miles apart can work as effectively as those in the office, making mobile and home working easy and a reality.
Our customers benefit from continuous innovation and industry firsts designed to solve real-world challenges.
We were the first provider to offer true cloud based blended inbound/outbound call by call operations.
We are the only cloud provider to offer our unique patented productivity boosting mobile screening and local number presentation technologies.
Our customers would not be able to tap into a workforce with this kind of scale and flexibility any other way. The shared dynamic scripting system makes change management much simpler. Previously when managing so many contact centres and homeworkers, making a simple tweak to a script could take days or weeks. Now we can be constantly monitoring effectiveness and make tweaks on the fly that roll out to everyone immediately.
We’ve relied upon Magnetic North for more than 7 years to operate our contact centre from the cloud. With their platforms, we’ve more than doubled the size of our business and rely on them to provide service for a range of leading brands every day. With Magnetic North, we successfully handle millions of calls each year.”