What is an abandoned call?
As Maximise is predicting when to make the next dial attempt, a scenario can rarely occur when the dial attempt has been made and the customer has been connected yet there is not an Advisor free to take this call; In this event legislation dictates that the call be disconnected witha meesage and this scenario is known as an abandoned call sometimes also called a silent call. .
As part of the Magnetic North Advantage, customers who invest in Magnetic North receive ALL new upgrades throughout the evolution of Maximise. Typically this includes new features as they become available, but as changes to legislation are released we continue to provide our software as being fully compliant to the latest regulations.
