Preview dialling delivers all the benefits of an automated call processing:
Automatic List Management and Record Selection and
Delivery to Advisors
Automated time tracking and performance management
with reporting about your team and their productivity
No more manually dialling numbers and less wasted time
Automated reporting on Advisor conversation rates
An increase from 12 to 18 minutes of customer talk time
on average in the hour per advisor
Every
once in a while there is a campaign which need special time and
attention with careful planning and preparation. Such campaigns are
normally the result of previous ‘volume’ calling where many thousands
of prospects have been called and qualification data collected. It
would now be the task of product or process specialists to re contact
the prospects and pose a solution to the problem which has been
identified thorough some fairly device questioning on a prior call.