So how does Optimise integrate with Alcatel?
Optimise integrates tightly to the OmniPCX for call recording and uses E1 Passive tap and CDR ports to provide recording, or advanced CTI integrated to provide more robust and detailed integration.
Platforms it works with
Omni-PCX with CTSA CTI with E1 passive TAP or
IP recording using VOIP taps
VOIP recording is achieved using either network mirror ports on data routers to provide us with a copy of the VOIP traffic to record, or we recommend and encourage customers to use specialist network Tap units which provide a more scalable solution and have less impact on the overall network and its management.