Virgin Wines was set up by Richard Branson in 1999 specifically to sell wine online. Its ethos is one of adventure, 'scouring the globe to find exciting wines by small farmers', and making them accessible to the world via their online shopping cart.

Their Norwich based call centre handles inbound customer service and sales enquiries. They chose the Thus Network Call recording for its advanced functionality and rapid activation, they were up and running with their call recording within 5 days.

Although Virgin Wines have only been using their Thus Network Call Recording for a month, they have already recorder over 1200 hours of traffic.

Read more here