Debt Recovery

Eversheds Who are Eversheds? Eversheds is one of the largest Debt Recovery law firms in the world, with over 4000 staff in offices across Europe and Asia. How are they using Maximise? Eversheds have relied upon Maximise now for over 5 years to provide advanced credit management services for their corporate customers. Read how Maximise has worked for Eversheds   Finance HML Who are HML? Established in 1988, HML (Homeloan Management Limited) is the UK's leading provider of outsourced third party mortgage administration services. How are they using Maximise? They are using Maximise to increase call activity within their flagship call centre.   Lloyds TSB Who are Lloyds TSB? Lloyds TSB is one of the worlds leading financial services groups, with more than 79,000 employees worldwide and assets of more than £253 billion. How are they using Optimise? Lloyds TSB rely upon Optimise to comply to Financial Services Authority regulations to evidence transactions through all call recording. THe company has deployed more than 3500 channels of Optimise call recording. Read how Optimise has worked for Lloyds TSB Freedom Finance Who are Freedom Finance? Freedom Finance is one of the UKs leading national finance brokers in personal loans to homeowners and mortgages. How are they using Maximise? Freedom Finance provide advanced financial solutions to consumers in the UK. Maximise drives new customer acquisition at two UK call centres. Read more about how Freedom Finance are using Maximise   Outsourcers for Profit Avarto Who are Arvato? Part of a global company, Avarto Services UK business offers inbound and outbound contact centre services on behalf of a range of well known brands from the Utilities, Retail and Financial sector. How are they using Optimise? Arvato use Optimise for compliance recording and quality coaching for their 230 seat Aspect call centre in Liverpool MGt Who are MGt? MGt is a leading Business Process Outsourcer in Scotland and has built a strong reputation by delivering top quality services for a range of clients. How are they using Maximise? MGT rely on Maximise to drive outbound campaigns for their blue-chip customer base both in broadcast services and financial services. Read how MGt are using Maximise Two Ten / Capita Who are Two Ten / Capita? Two-Ten are part of Capita fulfillment Services. How are they using Optimise? They needed a browser based call recording tool that would not only record the calls that come into the business but also allow team leaders to ensure that the calls were handled. Read more about how Two Ten / Capita are using Optimise   Stream Who are Stream? Outsourcer Stream International deliver branded customer service and technical support on behalf of dot com and high technology companies. How are they using Optimise? Stream use Optimise in their mutli-country multi location call centre network for both all call and quality and coaching. Stream rely on Optimise to ensure that they provide their clients, including Microsoft and Dell with an exceptional customer experience. Read how Stream are using Optimise   Telcos Opal Telecom Who are Opal Telecom? Opal Telecom today are the UK’s third largest Telco Operator with a turnover of £400 million. How are they using Maximise? Opal Telecom approached Magnetic North to offer their Maximise outbound dialing solution as part of their standard offering to Opal customers. Talk  Talk Who are Talk Talk? TalkTalk is the consumer telephone business of The Carphone Warehouse Group plc, Europe's leading independent communications retailer. How are they using Maximise? Since its implementation in October 2006 Maximise has seen the business double in size and quadruple it’s productivity.   Thus Who are Thus? Thus are one of the leading telcos in the UNited Kingdom. Servicing business customers, the company has one of the first next generation networks in commercial production. How are they using Optimise? Thus host Optimise in their network with the product branded as "Thus Network Call Recording" - targetted to both business and call centre customers Thus Network recording is one of the most advanced network call recording systems worldwide.   GSM / Mobile Operators Connex  Vodafone Who are Connex Vodafone? Connex Vodafone is a Vodafone Subsidiary based out of Romania's capital, and is a major success story in the rapidly growing Eastern European mobile phone market. How are they using Optimise? Connex Vodafone Romania have 2 major call centres that rely on Optimise for voice and screen recording for quality monitoring and customer service improvement. Read how Optimise has worked for Connex Vodafone Sonofon Who are Sonofon? Sonofon, founded in 1991, is now one of the largest mobile telcos in Denmark with a network used by more than 1.4 mobile customers and with 1,300  employees. Sonofon is owned by Telenor, one of the biggest telcos in the Nordic countries with mobile operations in 12 countries worldwide and a strong business in Norway, Sweden and Denmark. How are they using Optimise? Sonofon use Optimise to drive best practice in customer service delivery including increased satisfaction and first call resolution for their 400 seat service centre in Aarhus, Denmark.   Oskar Vodafone Who are Oskar Vodafone? Vodafone in the Czech republic (aka Oskar)  provide mobile communications services to business and consumer customers in the Czech Republic. The company operates two customer service centres in Chudrum and Prague. How are they using Optimise? Vodafone rely upon Optimise at both centres to provide random call sampling for quality monitoring and staff coaching and performance management.     Retail JD Williams Who are JD Williams? JD Williams is one of the leading providers of home shopping catalogues and offers a wide range of value for money products in clothing, footwear, and household and electrical goods as well as offering a range of financial services. How are they using Optimise? As part of a continual drive to further improve the level of service that is provided to its customers and meet regulatory requirements, JD Williams invested in a next generation call recording and quality monitoring solution from Magnetic North.   Odeon Who are Odeon Cinemas? Part of Rank Group, Odeon is the largest cinema chain in the UK, with 80 cinemas and 461 screens. How are they using Optimise? It has 2 call centres, in Bromley and Stoke-on-Trent, with 120 seats and a capacity for 250. Odeon use Optimise for training purposes.   Healthcare   HBCS Who are HBCS? Hospital Billing and Collection Services provide not for profit healthcare providers with HIPPA compliant collections and patient management services. How are they using Optimise? HBCS needed a solution for all call and all screen recording across their network of call centres based out of Philadelphia, Boston and Louisiana. Optimise provides both compliance and quality and coaching capability.   Johnson & Johnson Who are Johnson? Johnson & Johnson, through its operating companies, is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices and diagnostics markets. With more than 250 Johnson & Johnson operating companies employ approximately 121,000 people in 57 countries and sell products throughout the world. How are they using Maximise? How are they using Maximise? How are they using Optimise? Johnson & Johnson implemented Optimise across its Vistakon service desk handling customer enquiries and dispatch of is Acuvue range of contact lenses to improve quality of service.   Publishing The Bakersfield Californian Who are The Bakersfield Californian? The Bakersfield Californian is an independent, family owned newspaper, with an international appeal, priding themselves on being an industry innovator with a forward thinking culture.  How are they using Maximise? Bakersfield Californian use Optimise and Maximise in conjunction with their Cisco Call Manager VOIP Solution to manage and optimise their subscriber management and advertiser services.   Media & Broadcasting Four Plus Who are Four Plus? Four Plus is a high-tech mutli-channel outsourced customer contact centre, operating in the Dutch media and entertainment market. How are they using Optimise? Four Plus rely upon OPtimise to deliver best in class customer service for their broadcast customers with both voice and screen recording, including recording triggered when agents get to certain points in a transaction through advanced CRM integration. Read how Four Plus are using Optimise   Services   The Riverside Group Who are The Riverside Group? Riverside provides affordable properties for rent and shared ownership, and homes and support for vulnerable and older people.  The Group owns or manages around 50,000 houses throughout England and has 80 years of expertise in sustainable regeneration and renting homes for a social purpose and have evolved by developing new products and services in response to the needs of our customers. How are they using Optimise? In order to improve quality of service to customers and provide compliance recording for dispute management Riverside implemented Magnetic North’s next generation call recording solution.