Whereas other vendors see outsourcers as just another call centre, Magnetic North understand that multi-customer environments and for profit environments have very different needs. Security, client data segmentation, reporting and billing, are key critical components that other vendors simply don’t have which are inherent to the Magnetic North portfolio.
Our clients benefit from the ability to help improve our products to meet their evolving needs at a fixed cost of ownership through the Magnetic North Product Improvement (PI) process, whereby their suggestions for client requested features will be added to our roadmap and delivered within the cost of their existing support over time. For urgent requests, an accelerated PI can be provided at a fixed cost and delivered quickly to meet specific project needs.