Why Magnetic North?

Magnetic North has a detailed understanding of Financial Industries on a Global scale.

Our solutions ensure that you to remain at the crest of operational success yet retain key information for the later resolution of customer disputes and meet compliance and regulatory requirements.  In this market Optimise delivers call, screen and email / web chat  recording and intelligently indexing these transactions with key customer data such as account ID to facilitate the most rapid recall and access during an investigation or complaint handling process. Should the recording be required in order to solve a customer dispute be that in 7 hours of the transaction taking place or be it 7 years later a simple Google like search engine quickly identifies the call or transaction for instant playback and solution to the original query.  Optimise integrates to fax servers, email and can also be used to assess scanned correspondence for quality and compliance analysis and integrated reporting.

In some instances not recording part of the call can be as important as recording the call; Optimise delivers full PCI compliance by ceasing to record the call at the point of collection of the credit card details such as the CVV. This means that when a call is played back, customer sensitive data will not be recorded and therefore poses little risk to fraud. 

Secure storage and playback by only authorized PC’s ensured using Digital Right Management technology which effectively locks the call and prevents playback unless a secure digital certificate has been issued to the licence.