Predictive Dialer and Call Recording Software
Magnetic North provide network or cloud-based call recording and predictive auto dialer solutions which will deliver enhanced workforce performance for organizations who are looking to improve their call rate, talk-time, customer satisfaction and bottom line results. Our predictive dialer and call recording solutions are available as systems for installation on your company’s server or hosted/network-based OnDemand over the Internet.
Optimise call recording software
Optimise call recording is an innovative call recording solution for monitoring quality, visibility and call compliance and is ideal for contact center, call center and general organizations where the recording of calls is vital for training or compliance purposes. The system works with both VOIP and traditional telephony (ACD/PBX) systems. Optimise is the perfect partner to our predictive dialing solution - Maximise
Maximise predictive auto dialer
Maximise auto dialer provides preview, progressive and predictive dialing and call blending for contact center, sales, marketing, service and debt collection organizations. It provides real time analytics to monitor workforce performance with your Agents. This can be unified with Optimise call recording.
Do you need to be more visible with compliance for FCC, PCI or HIPAA related issues?
Our certified partners
Magnetic North partner with major vendors and are certified with call systems such as Cisco, Avaya, Nortel, Siemens, Aspect, Mitel and other leading PBX / ACD systems. Our open standards VOIP and SIP software solutions are second to none, and our automatic recording and dialling systems have been adopted by Telco, Carrier and Hosted Service Providers for multi-tenant network based call recording and outbound predictive dialling.