Understanding the installation flexibility
Unlike legacy call recording solutions, Optimise is just another app that easily installs on your network. Magnetic North use industry standard hardware and software components, Optimise is easy configure and support, and can leverage existing investment in NAS / SAN storage networks to reduce the total cost of ownership. A range of API’s are included free with the system to facilitate integration to CRM such as Salesforce.com and other organizational systems to facilitate organization level indexing of recorded calls.
License flexing allows customers to only buy the minimum number of agent / recording licenses that they need, and to flex up and down for peak capacity and pay monthly in arrears for any excess usage. With Magnetic North support in place, onsite software investment is protected through free upgrades and new releases throughout the lifetime of the support contract.
Compliant web-based recording software
Magnetic North's call recording system delivers compliance to standards such as FCC, PCI and HIPAA .
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View call recording compliance |
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