Optimise Screen Recording software includes an automated screen only run on feature which enables call centre managers to specify a period at the end of the call that the screen will continue recording to enable capture and playback of post call work, such as the advisor completing the customer's order process, which is invaluable for coaching and data accuracy and application usability purposes.
A powerful API ensures that Optimise can be triggered for voice only, voice and screen and screen only recording options, so that non voice transactions can also be automatically captured, perhaps triggered by the user going to particular screens in the CRM.