Optimise Call Recording helps you achieve compliance to regulatory standards including Payment Card Initiative (PCI), Federal Communications Commission (FCC), and HIPAA patient privacy regulations.
Click stream auditing provides total audit trail of all agent activity. Call Encryption satisfies compliance teams, PCI and FCC security concerns. Comprehensive indexing enables quick access to recorded media using business data. Flexible integration API interfaces enable start stop recording to prevent CVV capture. Partial call recording for regulated portions of calls. E-mail, web chat and data only recording options. Very strong Password encryption and user password management policies protect call access. Digital Certificates block playback of calls by unauthorised users. High quality audio compression enables massive amounts of calls to be stored – 450 hours per GB of disk space to meet legislation for instant recall and long term storage at lower costs.
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