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Our Contact Centre Solutions & Cloud Communications portfolio comprises:

Inbound

Inbound Call Centre Software

Blend Inbound Customer Contacts over any channel, with data driven routing to optimise your customer experience.

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Outbound

Outbound Call Centre Software

Boost productivity, sales and collections using blended Preview, Progressive and Predictive dialling to proactively engage prospects and customers.

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Multi-Channel

Multichannel Call Centre Software

Seamlessly manage voice, email, web chat & social media to increase loyalty and delight customers each time they connect.

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Recording

Cloud Recording Call Centre Software

Record voice and screen content for compliance or quality monitoring and engage customers directly for their feedback.

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Success Management

Success Management - Call Centre Software Feature

Your dedicated Contact Centre Professional will help you maximise your ROI & boost bottom line results throughout your lifetime as our customer.

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Cloud PBX

Cloud PBX Software

Virtual PBX service delivering unified multimedia communications to users, regardless of location, saving time & money.

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Call Centre Software Operative
Have it all with Cloud Contact Centre - Boost Productivity, Cut Costs, Delight Customers

With our industry leading cloud contact centre solutions, you can turbo charge your customer operations - inbound or outbound, sales or customer care, voice or multi-channel, with tight CRM integration to leaders like Salesforce.com, we’re all you will ever need to grow your business.

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Cloud PBX Contact Centre
Cloud PBX, Hosted PBX, Virtual PBX – We’ve the smartest solution for unified comms in a decade

We’re revolutionising a multi billion dollar industry, knocking down communication barriers inside companies and enabling them to collaborate faster and better with their partners and customers using federated Instant Messaging and Presence services, alongside cost slashing cloud telephony that makes all internal calls free regardless of employee location.

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Cloud PBX Contact Centre
Call Centre Software - Call Recording
Cloud Recording shines a light on your client interactions

You can’t improve what you don’t measure. With Cloud Recording you will boost customer satisfaction, increase employee productivity and motivation, leading to dramatic reductions in attrition and hiring costs, whilst achieving vital compliance to your regulatory obligations.

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15 Years  - Contact Centre Solutions
Cloud Communications that put you in control

Magnetic North are the leading choice in Cloud Communications and Cloud Contact Centre Solutions. We’ve been around for 15 years and we value long term relationships with our clients. That’s why our first customer is still a customer today and trust and rely upon us to help their business continue to go from strength to strength.

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15 Years  - Contact Centre Solutions
We've worked with:
Lloyds TSB Logo
BT Logo
HP Logo
Vodafone
Johnson & Johnson Logo
Sirius Satallite Radio Logo
Stream Logo
Chubb
Here's what they said:
Magnetic North Testimonial Quote

​The solution was delivered to planned project timescales without any major delays or issues. Rollout was completed in a very efficient manner, the solution is seen as a real benefit to the businesses, rather than just another system that is required for legislative reasons that is never used.

Magnetic North Testimonial Quote

Lawrence Wortman

Technology Infrastructure, Manager, Lloyds TSB

Magnetic North Testimonial Quote

We’ve relied upon Magnetic North for more than 7 years to operate our contact centre from the cloud. With their platforms, we’ve more than doubled the size of our business and rely on them to provide service for a range of leading brands every day. With Magnetic North, we successfully handle millions of calls each year.”

Magnetic North Testimonial Quote

Peter Copperwheat

Managing Director, C.A.R.S.

Magnetic North Testimonial Quote

We’ve relied upon Magnetic North for more than 7 years to operate our contact centre from the cloud. With their platforms, we’ve more than doubled the size of our business and rely on them to provide service for a range of leading brands every day. With Magnetic North, we successfully handle millions of calls each year.”

Peter Copperwheat

Managing Director, C.A.R.S.

Magnetic North Testimonial Quote
Magnetic North Testimonial Quote

​The solution was delivered to planned project timescales without any major delays or issues. Rollout was completed in a very efficient manner, the solution is seen as a real benefit to the businesses, rather than just another system that is required for legislative reasons that is never used.

Lawrence Wortman

Technology Infrastructure, Manager, Lloyds TSB

Magnetic North Testimonial Quote